Form Pros and its affiliates and subsidiaries, meaning companies related by common ownership or control (collectively, “Form Pros”, “we”, “us”, “our”) respect your (the “user”, “you,” or “your”) right to privacy and strive to maintain the confidentiality of your personal information. This Privacy Statement describes in greater detail our privacy practices for collecting and maintaining certain information collected about you. This Privacy Statement applies to all websites, products and their related services, and applications that link to it.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page. We encourage you to review the Privacy Policy whenever you access the formpros.com website (the “Site”), purchase any of the Site’s products, services, or content contained therein (collectively “Services”), or otherwise interact with us via e-mail, post, telephone, or any other means of communication.
1. Application of this Privacy Statement
This Privacy Statement (the “Privacy Policy”) applies to our sites, products, and related services that link to this Privacy Policy. Form Pros is the responsible entity for all Personally Identifiable Information subject to this Privacy Policy for our Services targeted to U.S. customers.
2. Information We Collect
We collect Personally Identifiable Information that you provide when using our Services:
- If you set up an account with Form Pros, we will collect your name, telephone number, permanent address, mailing address, city, state, zip code, url address, e-mail address (collectively, “Client Profile Data”).
- If you engage us to file government forms, we may request your full name, social security number, address, business name, and any other required information to complete a valid document that you engage us to file on your behalf.
- If you decide to engage our Services, we may request additional information, including payment information. If you pay using a credit card, we will collect financial information such as credit card number, expiration date, CVV number, and billing address.
- If you use our live chat function, technical support, or otherwise contact our staff, we collect information about the questions and concerns you submit.
We may also collect automatically collected information when you access our Services (“Usage Data”), such as browser information, link interaction with our products, Internet Protocol (“IP”) address, and any other usage information collected from cookies and other tracking tools. We may also, when you enable location-based services, collect Global Positioning System (GPS) location data and/or motion data.
3. Information Disclosure
We may share information we have collected about you in certain situations. Your information may be shared for the following reasons:
To Comply with Laws or to Protect Rights of Users
If we believe the release of information about you is necessary to respond to a legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
To Assist Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
To Facilitate Online Postings
When you post comments, contributions, or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity. We may use these contributions for social advertising.
To Support Our Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
To Cooperate with Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
To Integrate Your Account with Social Media
If you connect to the Site through a social network such as Facebook or LinkedIn, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
To Perform Analysis and Marketing Strategies with Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
To Transfer Assets in the Event of Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor the commitments we’ve made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
4. Cookies and Tracking Technology
We may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, or any other platform connected to Form Pros, in order to help customize the Site and improve your experience.
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier for us to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. When any changes are made, we will update the “Last Updated” date at the top of this document, so check back in from time to time to ensure you still agree with these terms.
Any changes or modifications will be effective immediately upon posting the updated policy on the Site, and you waive the right to receive specific notice of each such change or modification. Your continued use of the Site after the revised policy is posted will be interpreted as your awareness and acceptance of the new terms.
Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
Other Tracking Technologies
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is a tiny object or image embedded in a web page or e-mail. They are used to track the number of users who have visited particular pages and viewed e-mails, and to acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of a page or an e-mail view, and a description of the page or e-mail on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
5. Our Stance on Third Party Websites
The Site may contain links to other third party websites and applications, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety or privacy of your information.
Before visiting and providing information to any third party websites, you should familiarize yourself with the privacy policies and practices (if any) of the third party responsible for that website, and should take steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content, privacy and security practices, or policies of any third parties, including other sites, services, or applications that may be linked to or from the Site.
6. How We Keep Your Personal Information Safe
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
8. Policy Regarding Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data that we have collected from children under age 18, please contact us using the contact information provided below.
9. Changing Information/Terminating Your Account
Account Information
You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and/or comply with legal requirements.
E-mails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out when noting your preferences when you register your account with the Site. You can also contact us directly and request to stop receiving these communications.
10. Additional Privacy Rights for California Residents
This section applies solely to visitors, users, and others who reside in the State of California. We adopt this section to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”) and any subsequent regulations adopted by the California Privacy Protection Agency. Any terms defined in the CCPA have the same meaning when used in this section.
Categories of Personal Information We Collect
In the preceding twelve (12) months, we have collected the following categories of personal information from consumers:
- Identifiers: Name, postal address, email address, phone number, IP address, and account name.
- Personal Information under Cal. Civ. Code § 1798.80(e): Name, address, telephone number, credit card number, debit card number, and financial information.
- Commercial Information: Records of products or services purchased or considered, and purchasing histories or tendencies.
- Internet or Other Electronic Network Activity: Browsing history, search history, and information regarding interaction with our website or advertisements.
- Geolocation Data: Physical location or movements, when you enable location-based services.
- Sensitive Personal Information: Social security number (when provided for tax form or government filing services), and financial account information provided for payment processing.
We collect these categories of personal information from the following sources: directly from you when you provide it to us; automatically when you navigate through the Site; and from third-party service providers such as analytics providers and advertising networks.
How We Use Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes: to fulfill the reason you provided the information (such as processing your order or generating documents); to provide, support, personalize, and develop our website, products, and services; to process your requests, purchases, and transactions; to provide you with email alerts and other notices concerning our products or services; to improve our website and present its contents to you; to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; and as described to you when collecting your personal information or as otherwise permitted under the CCPA.
Sharing and Disclosure of Personal Information
We may disclose your personal information to service providers and contractors for a business purpose. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose: identifiers; personal information under Cal. Civ. Code § 1798.80(e); commercial information; and internet or other electronic network activity information.
We disclose your personal information to the following categories of third parties: our service providers and contractors (such as payment processors, hosting providers, and analytics providers); our affiliates; and business partners, as described in Section 3 of this Privacy Policy.
Sale and Sharing of Personal Information
Form Pros does not sell your personal information in exchange for monetary consideration. We may share certain personal information, such as identifiers and internet activity information, with advertising and analytics partners in ways that could constitute “sharing” under the CCPA (for example, through the use of cookies and tracking technologies for cross-context behavioral advertising). You have the right to opt out of this sharing, as described below.
Your Rights Under the CCPA
If you are a California resident, you have the following rights under the CCPA:
- Right to Know. You have the right to request that we disclose the categories of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purposes for collecting, selling, or sharing the information, the categories of third parties to whom we disclose the information, and the specific pieces of personal information we have collected about you. If we retain your personal information for longer than 12 months, you may request information collected prior to the 12-month period preceding your request (going back to January 1, 2022).
- Right to Delete. You have the right to request that we delete any personal information about you that we have collected from you, subject to certain exceptions provided by law.
- Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to Opt-Out of Sale or Sharing. You have the right to direct us to not sell or share your personal information. You may exercise this right by contacting us using the information below or by using a user-enabled opt-out preference signal, such as the Global Privacy Control (GPC), recognized by your browser.
- Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right to request that we limit the use and disclosure of your sensitive personal information to only those purposes that are necessary to perform the services or provide the goods you have requested, or as otherwise permitted by law.
- Right to Non-Discrimination. You have the right not to receive discriminatory treatment for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices or rates, provide you a different level or quality of goods or services, or suggest that you will receive a different price or rate or different level or quality of goods or services because you exercised any of your rights under the CCPA.
How to Exercise Your Rights
To exercise any of the rights described above, please submit a verifiable consumer request to us by:
- Emailing us at info@formpros.com
Only you, or a person that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may submit a verifiable consumer request for access or data portability no more than twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We will acknowledge receipt of your request within ten (10) business days. We endeavor to respond to a verifiable consumer request within forty-five (45) calendar days of receiving it. If we require more time (up to an additional 45 days, for a total of 90 days), we will inform you of the reason and the extension period in writing.
Opt-Out Preference Signals
We recognize user-enabled opt-out preference signals such as the Global Privacy Control (GPC). If we detect such a signal from your browser, we will treat it as a valid request to opt out of the sale or sharing of personal information associated with that browser. To learn more about GPC, you may visit https://globalprivacycontrol.org.
California “Shine The Light” Law
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain information from us, once a year, about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes, along with the names and addresses of all third parties with which we shared personal information during the previous calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
California Residents Under 18 Years of Age
If you are under 18 years of age, reside in California, and have a registered account with the Site or our mobile application, you have the right to request the removal of unwanted data that you publicly post on the Site or our mobile application. To request the removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site or our mobile application, but please be aware that the data may not be completely or comprehensively removed from our systems.
Contact Us
For questions or concerns relating to privacy, we can be contacted at info@formpros.com or by phone at 1(855) 881-2648.